We are open Monday to Friday between 11-6pm PST.
[p] 510-730-1121 or info@knoxxgear.com
Do we charge in different currencies?
No, these $, €, and
¥ prices are calculated daily from the current exchange rates and are
approximate only. The final price is fixed and will be charged in $. The amount
on your card statement will be the equivalent amount in your local currency
based on the rate applied when your account is debited.
Should I include my phone number when ordering?
Yes,
please ensure that a valid contact telephone number is added to all orders,
including paypal and paypal express. The carrier needs this incase of any
difficulty finding an address. Failure in providing one could result in a severe
delay of your delivery.
How soon will I receive my order?
Please allow 5 business days for order processing and
verification, and an additional 7-10 business days for delivery.
Please check back
with us periodically for any updates regarding our shipping
policies.
When will I know my order has been shipped?
Once your
order has shipped, you will receive an email containing a tracking number and
link to track your package.
Can I change my order once its placed?
Once your order
has been confirmed, it’s not possible for you, or us, to change it prior to
dispatch.
Do I have to pay customs and import charges?
Any customs
or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and
cannot tell you what the cost would be, as customs policies and import duties
vary widely from country to country. It might be a good idea to contact your
local customs office for current charges before you order, so you are not
surprised by charges you were not expecting.
How do I become a KNOXX Dealer?
Pleases
contact wholesale@knoxxgear.com for more
information.
How do I get sponsored?
Send us your “portfolio”
(Resume: action shots contest results magazine coverage photos and video).
Include a letter explaining yourself. Eventually, hard work will be noticed, and
hopefully you will be a step closer. We look forward to seeing your best stuff.
Please email sponsorship@knoxxgear.com more
information.